DevOps & Incident Response Bot
Slack-native agent that triages alerts, runs runbooks, and opens PRs for known fixes.
The Challenge
On-call engineers were paged constantly for known issues with documented runbooks, and MTTR was creeping up as the system grew.
Our Solution
Slack-native LangGraph agent that subscribes to Datadog alerts, matches them to runbooks, executes safe remediation steps, and opens GitHub PRs for code-level fixes — escalating to a human only when confidence is low.
Key Features
- Slack-native triage
- Datadog alert subscription
- Runbook execution engine
- GitHub PR drafting
- Confidence-based escalation
- Full audit trail
Our Process
- 1
Runbook capture
Catalogued 80+ existing runbooks.
- 2
Agent design
LangGraph state machine per incident type.
- 3
Safety
Read-only first, then guarded write actions.
- 4
Rollout
Enabled per service after dry-run validation.
Results
- MTTR down 48%
- On-call paging volume cut in half
- Auditable trail for every automated action
"On-call is humane again. The bot handles the boring 80% and only wakes us for the real ones."
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