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App
Field Service Mobile App
Cross-platform app for technicians: offline work orders, photo capture, e-signature, and route optimization.
Client:Hidivinfotek
Duration:20 weeks
Team:7
Year:2024
-35%
Job close time
0
Lost work orders
600+
Technicians
The Challenge
Field technicians were using paper work orders in low-connectivity areas, leading to lost data and 2-day delays in billing.
Our Solution
Offline-first React Native app with local SQLite, conflict-free sync, photo + signature capture, and route optimization tied to dispatch.
Key Features
- Offline-first SQLite store
- Conflict-free sync engine
- Photo + e-signature capture
- Route optimization
- Push notifications for dispatch
- Audit trail for compliance
Our Process
- 1
Field research
Shadowed technicians in low-connectivity areas for a week.
- 2
Offline architecture
Designed CRDT-style sync with deterministic conflict resolution.
- 3
Pilot
Rolled out to 25 technicians, iterated weekly.
- 4
Scale
Expanded to 600+ field staff with zero data loss.
Results
- Job close time reduced 35%
- Zero lost work orders since rollout
- Billing cycle shortened from 2 days to same-day
"Our techs trust the app even in the basement of a substation. Billing is same-day now."
Director of Field Ops
Hidivinfotek
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