Telehealth Patient App

The Challenge

The provider needed a single patient app that could handle video visits, secure messaging, and EHR-integrated prescription refills under strict HIPAA controls.

Our Solution

Flutter app with Twilio Video for visits, FHIR-based EHR integration, and end-to-end encrypted messaging — all hosted in a SOC 2 Azure environment.

Key Features

• Video visits via Twilio
• FHIR-based EHR integration
• E2E encrypted messaging
• Prescription refills
• Insurance & copay flow
• Push + SMS reminders

Our Process

1. 1

   Compliance baseline

   Threat-modeled to HIPAA and SOC 2 before writing code.

2. 2

   Clinical workflows

   Co-designed flows with physicians and front-desk staff.

3. 3

   Audit prep

   Built audit logs, key rotation, and access reviews.

4. 4

   Rollout

   Phased launch across 12 clinics with on-call support.

Results

• 50k+ MAU within first year
• HIPAA and SOC 2 audits passed on first attempt
• 4.7★ average store rating